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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A context menu will appear. It includes comprehensive info about all the actions that you can perform on the page in question. Each popup opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive range of video tutorials illustrating how to use our Control Panel. They're created for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you searching for, take a glance at our extensive FAQ section, which contains questions asked by real users and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's so as to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24x7x365 and eager to help you with any query. Each trouble ticket you open will be replied to within 1 hour (the average ticket response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 320642

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com